I.        GENERAL PROVISIONS

1. The Seller is Tranova Tra Vinh, ID No.: 01866320, with registered office at Masarykova 54 Luhačovice, e-mail: antraaan.gmail.com (hereinafter referred to as the „Seller”).
2. All contractual relations between the Seller and natural persons who enter into a purchase contract outside their business activity as a consumer or within their business activity (hereinafter referred to as the „Buyer”) shall be governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the „CC”).
3. In case the buyer chooses the option of personal receipt of goods and payment for the goods in cash in the seller’s establishment located at Řipská 25, the purchase contract is concluded only at the moment of receipt of goods and payment in this seller’s establishment. The provisions of the CC on distance contracts and contracts concluded outside business premises do not apply in this case. In this case, the inquiry is considered a non-binding reservation of goods, not a binding order.

II.        PURCHASE AGREEMENT

1. The offer to conclude a purchase contract is the placement of the offered goods by the seller on the e-shop website.
2. By sending an order through the e-shop, the buyer submits a proposal to the seller to conclude a purchase contract. The purchase contract is concluded at the moment when the seller explicitly accepts this proposal (order) and sends this acceptance (order confirmation) to the buyer by e-mail to the address specified in the order. The automatic confirmation of the acceptance of the order on the e-shop or the confirmation of payment is not considered as acceptance of the proposal to conclude the purchase contract.
3. In the event that any of the requirements specified in the order cannot be fulfilled, the seller will send the buyer an amended offer to his email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer’s confirmation of acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.
4. The conclusion of a purchase contract without negotiation of all its details within the meaning of Section 1726 CC is excluded.

III.         SPECIFICATION OF GOODS AND PRICE OF GOODS

1. The designation of the goods and a description of their main features is indicated directly in the e-shop for each item.
2. The price of the goods is listed directly in the e-shop. This price is inclusive of all taxes and fees. Subject to the terms and conditions set out in these terms and conditions, the seller will charge the buyer for the cost of delivery of the goods to the buyer over and above the price of the goods.
3. The purchase price of the goods will be agreed in each purchase contract, provided that the amount of such purchase price will correspond to the purchase price of the relevant goods listed in the e-shop at the time of placing the order. The Seller shall be entitled to unilaterally change the price of the goods, provided that the already concluded purchase contract shall not be affected by such change.
4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

IV.         PAYMENT TERMS

1. Payment for goods is made mainly but not exclusively via PayPal/GoPay/bank transfer or cash at the seller’s headquarters.
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.
3. In case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 5 days of the conclusion of the purchase contract.
4. In the case of payment through a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
5. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller’s bank account.

V.         TERMS OF DELIVERY

1. The goods will be delivered to the buyer at the address specified by the buyer in the order, via the seller’s carrier. The Seller reserves the right to choose the shipping company at its discretion. The Seller will inform the Buyer of the chosen carrier.
2. The goods will be delivered within 30 working days from the conclusion of the purchase contract and the credit of the amount to the seller’s account (in case of payment by bank transfer). In case of payment via payment gateway, the goods will be shipped within 30 working days from the conclusion of the purchase contract. The shipment will contain the ordered goods and the tax document/invoice.
3. The cost of delivery of the ordered goods within one order depends on the weight and size of the shipment and is indicated in the shopping cart before sending the order.
4. The Buyer agrees that the Seller shall provide the selected carrier with information concerning the Buyer to the extent necessary for the proper delivery of the goods.
5. The Seller shall pack and mark the goods in the usual manner before delivery at his own expense.

VI.         ACQUISITION OF TITLE, TRANSFER OF RISK OF DAMAGE

1. If the buyer is a consumer, the ownership of the goods as well as the risk of damage to the goods passes to the buyer upon receipt of the goods from the selected carrier.
2. If the buyer is not a consumer, the seller hands over the goods to the buyer by handing them over to the selected carrier for transport and allows the buyer to exercise his rights under the transport contract against the selected carrier. The risk of damage to the goods passes to the buyer who is not a consumer when the goods are handed over to the selected carrier for transport to the destination specified in the offer.

VII.         CLAIMS FOR DEFECTS IN THE GOODS

1. The Seller shall deliver the goods to the Buyer in the quantity as agreed in the Purchase Contract. The Seller shall deliver the goods to the Buyer in a quality and workmanship suitable for the purpose stated in the contract of sale; otherwise for the usual purpose. Each item offered and delivered by the Seller is an original item. Slight variations in texture, colour or appearance which are natural to the handmade and natural materials used shall not be considered a defect in the goods.
2. The Buyer’s claims arising from defective goods (including the manner of settlement of the claim) are governed by the relevant provisions of the CC and the Seller’s Complaints Procedure.

VIII.         THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. Within 14 days, the consumer has the right to withdraw from this contract without giving any reason – applies to purchases made via the e-shop.
2. The consumer has the right to withdraw from the contract without giving any reason within 14 days from the day following the day on which the consumer or a third party designated by the consumer (other than the carrier) takes delivery of the goods, where the contract of sale is for the delivery of several types (items) of goods, the time limit runs from the date of receipt of the last delivery of goods.
3. In order to exercise the right to withdraw from the contract, the consumer must inform Anna Tran, based at Řipská 25, at the following email address: antraaan@gmail.com, of his/her withdrawal from this contract by means of a unilateral legal action (e.g. a letter sent by a postal service provider or by email).
4. In order to comply with the time limit for withdrawal from this contract, it is sufficient to send the withdrawal before the expiry of the relevant time limit.

IX.         CONSEQUENCES OF WITHDRAWAL

1. If the consumer withdraws from this contract, the seller shall reimburse the consumer without undue delay, but no later than 14 days from the date on which the seller received the notice of withdrawal, the payment for the goods received, including the cost of the cheapest method of delivery offered by the seller. For the reimbursement of payments, the seller shall use the same means of payment used by the consumer for the initial transaction, unless otherwise specified by the consumer. The Seller will only refund the payment after receipt of the returned goods.

X.         TRANSFER OF GOODS

1. Send or deliver the goods without undue delay, no later than 14 days from the date of withdrawal from this contract, to the address Řipská 25. The goods must be returned in their original condition, including all accessories and documents that were part of the shipment.

XI.         COSTS ASSOCIATED WITH THE RETURN OF GOODS

1. The consumer bears the direct costs of returning the goods. The specific cost of returning the goods depends on the method and carrier and it is up to the buyer to choose the method of return. The seller is obliged to reimburse the consumer for the cost of the cheapest delivery method offered by.

XII.         LIABILITY FOR DIMINISHED VALUE OF RETURNED GOODS

1. The consumer is only liable for any diminution in the value of the goods as a result of handling the goods in a manner other than that necessary to familiarise himself with the nature and characteristics of the goods, including their functionality.

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1. These terms and conditions are valid from 22.2.2025. By ordering goods from the e-shop or sending an inquiry for the purchase of goods, you agree to these terms and conditions.
2. Pursuant to Section 1820(1)(j) of the CC, the seller informs that the consumer may address an out-of-court complaint to the inspection body, which is the Czech Trade Inspection Authority. The Czech Trade Inspection Authority handles out-of-court consumer complaints in the manner and under the conditions laid down in the relevant legislation.
3. The Seller reserves the right to change these terms and conditions. The new version of the terms and conditions is valid from its publication on the Seller's website and does not apply to orders received before this date. The Buyer will be informed of the changes on the Seller’s website and by email.
4. These terms and conditions are valid from 22.2.2025 By ordering goods from the e-shop or sending an inquiry for the purchase of goods, you agree to these terms and conditions.

ADVERTISING REGULATIONS

I.         LIABILITY FOR DEFECTS, WARRANTY

1. The Seller shall be liable to the Buyer for the fact that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
   a. the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them
   b. the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are usually used,
   c. the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
   d. the goods are in the appropriate quantity, measure or weight;
   e. and the goods comply with the requirements of the legislation.
2. If a defect appears within 12 months of the buyer’s receipt of the goods, the goods shall be deemed to have been defective upon receipt. The buyer is entitled to claim the right to a defect that occurs in consumer goods within twenty-four months of receipt. This provision shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use, or in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods.
3. In the event of a defect, the buyer may submit a claim to the seller and demand:
   a. exchange for new goods,
   b. repair of goods,
   c. a reasonable discount on the purchase price,
   d. withdraw from the contract.
4. The buyer has the right to withdraw from the contract,
   a. if the goods have a material defect,
   b. if he cannot use the item properly due to the recurrence of the defect or defects after repair,
   c. in the event of a large number of defects in the goods.
5. The buyer reports the complaint by e-mail to the seller’s e-mail address.
6. When reporting, the buyer shall enclose a completed complaint form as an attachment to the e-mail, which is part of the order confirmation.
7. The Seller is obliged to accept the claim at the establishment where the claim can be accepted or at the place of business. The Seller prefers to send the subject of the complaint to the place of business.
8. The Seller is obliged to contact the Buyer regarding the process and subsequent settlement of the claim by e-mail and issue a written confirmation of when the Buyer exercised the right, what is the content of the claim and what method of settlement of the claim the Buyer requires, as well as confirmation of the date and method of settlement of the claim, including confirmation of the repair and its duration, or written justification for the rejection of the claim.
9. The Seller or an employee authorised by the Seller shall decide on the complaint immediately, in complex cases within three working days. The complaint, including the removal of the defect, must be settled without delay, no later than 30 days from the date of the complaint, unless the Seller and the Buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. Considers the moment when the Buyer’s expression of will (exercising the right of defective performance) reaches the Seller to be the moment when the claim is made.
10. The Seller shall inform the Buyer in writing (by e-mail) of the outcome of the complaint.
11. The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect.
12. In the event of a legitimate claim, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.
13. The buyer has the choice of how to make a claim.
14. The rights and obligations of the contracting parties with respect to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

II.         SUBMISSION

1. The Parties may deliver all written correspondence to each other by electronic mail.
2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer’s order.

III.         FINAL PROVISIONS

1. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer’s rights under generally binding legislation.
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
3. All rights to the Seller’s website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part there of without the consent of the Seller.
4. The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures that could have a negative effect on the operation of the online shop and shall not perform any activity that could allow him or third parties to interfere with or use the software or other components of the online shop in an unauthorised manner and use the online shop or its parts or software in a manner that would be contrary to its purpose or intent.
5. The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
6. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
7. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.